Privacy Policy

This Privacy Policy explains how Instructor Advisor ("we," "our," "us," or "the Platform") collects, uses, shares, and protects your personal information when you use our services. By creating an account or using the Platform, you agree to the practices described below.

1. Information We Collect

We collect personal and non-personal information when you use our Platform, including:

1.1 Information You Provide

• Account Details: name, email address, phone number, date of birth, password.
• Instructor Profiles: qualifications, certifications, sports experience, lesson offerings, photographs, pricing, availability.
• Payment Details: billing information, bank account or card details (processed by third-party payment providers).
• Communications: messages, inquiries, or feedback submitted through the Platform.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: search queries, pages visited, time spent on the Platform, booking history.
• Cookies & Tracking: small data files to improve site performance, personalization, and analytics.

1.3 Third-Party Data

We may receive information about you from:

• Payment processors, for transaction verification.
• Identity verification services, where required.
• Publicly available sources, to validate instructor credentials.

2. How We Use Your Information

We use collected information for the following purposes:

• Account Management: creating, maintaining, and securing user accounts.
• Service Delivery: enabling instructor listings, searches, bookings, and payments.
• Communication: sending confirmations, updates, reminders, and customer support responses.
• Personalization: tailoring search results and recommendations.
• Platform Improvement: monitoring usage trends, troubleshooting, and product development.
• Legal Compliance: enforcing Terms & Conditions, preventing fraud, complying with regulatory obligations.

3. Sharing of Information

We do not sell or rent personal information to third parties. We may share information in limited circumstances:

• With Instructors and Students: necessary contact and booking details shared between parties for lessons.
• With Service Providers: payment processors, hosting providers, analytics services.
• For Legal Reasons: when required by law, court order, or government request.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies to provide essential services, remember preferences, and analyze performance.

Users may disable cookies in their browser, but this may limit certain platform features.

5. Data Retention

• We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
• Instructors may have their profile and transaction data stored longer to comply with tax or regulatory requirements.
• Users may request account deletion (see Section 9).

6. Security Measures

We implement industry-standard security safeguards to protect user information:

• Encryption of sensitive payment data.
• Secure servers and firewalls.
• Access controls and monitoring systems.

However, no system is completely secure. Users share information at their own risk.

7. Children's Privacy

• The Platform is designed for adults (18+) and parents booking on behalf of minors.
• We do not knowingly collect personal data directly from children under 13.
• Parents/guardians must manage accounts for minors and ensure safe use of the Platform.

8. International Users

If you access Instructor Advisor from outside the United States, you consent to the processing and transfer of your information to servers located in the United States or other jurisdictions where data protection laws may differ.

9. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have rights to:

• Access: request a copy of your personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: request removal of your personal data ("right to be forgotten").
• Restriction: limit how we process your data.
• Portability: request transfer of your data to another service.
• Opt-Out: decline promotional communications at any time.

Requests may be submitted to Contact@InstructorAdvisor.com.

10. Third-Party Links

Our Platform may contain links to third-party websites (e.g., sports organizations, training resources). We are not responsible for the privacy practices of third-party sites.

11. Updates to Policy

We may revise this Privacy Policy periodically. Updates will be posted on the Platform with a new "Last Updated" date. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

12. Contact Us

For questions, concerns, or privacy-related requests, contact: